Shipping policy

Shipping Policy

Welcome to Trevora. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders are processed Monday through Friday, excluding weekends and holidays
  • Processing times may be extended during peak seasons or promotional events

Shipping Times

Estimated delivery times:

  • United States: 3–10 business days
  • Canada: 5–15 business days
  • International: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination address
  • Package weight and size
  • Shipping method selected

Occasionally, free shipping promotions may be offered.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes

These charges are the responsibility of the customer.

Trevora is not responsible for delays caused by customs processing.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Orders may be delayed or lost
  • Additional fees may apply
  • Packages may be returned

We are not responsible for delivery failures due to incorrect address information.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of delivery.

We will assist in investigating the issue with the carrier.

Delivery Delays

Delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Customs clearance
  • High shipping volume
  • Other unforeseen events

We are not liable for such delays.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Trevora
Email: cuatrorruedas@gmail.com
Address: 1359 Spoonbill Way, Sunnyvale, CA 94087, USA

Effective Date: June 18, 2026.