Refund policy

Return & Refund Policy

Welcome to Trevora. We are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the following conditions:

Items must be unused, unworn, and in original condition
Items must be returned in original packaging
Proof of purchase (order number or receipt) is required
Items must not be damaged due to customer misuse

The following items are generally not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items damaged after delivery due to customer handling

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time may vary depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is due to our error or a defective item